glitteringshop99 web store FAQ section

We are a Hong Kong Company, based in Hong Kong. Our postal address is GlitteringShop99 Inc., Flat D, 5/F 16 Chik Chuen Street, Tai Wai, N.T., HONG KONG.

Yes, please call us on +852 6278 3208 any time between 9am-6pm, Hong Kong Time, we do sometimes experience a high volume of calls, as such please be patient if you can not get through straight away.

[email protected] is the contact to use. This address is dedicated to queries regarding orders and purchases and will allow us to answer your questions as quickly as possible. We aim to answer all email within an hour.

On orders placed before 4.00pm we guarantee the item(s) will be dispatched the same day, via HongKongPost Airmal and delivered Next Working Day. This is of course dependent on payment and stock availability. If the order is placed AFTER 4pm on Friday, the order will be dispatched the following Monday for next working day delivery on Tuesday. The last order date for Christmas for HK delivery is 4pm on 22nd December. The last order date for International Delivery is 2pm on 20th December.

All our orders are sent Next Working Day Guaranteed as delivery on International orders is based on weight. Please see our Shipping section of further Information.

s, we do provide the registered mail services and it can be trackable. Please got to http://app3.hongkongpost.com/CGI/mt/enquiry.jsp If you place your order AFTER 4pm on a Friday, your order will not be trackable until it has been collected from us the following Monday.

All orders placed before 4.00pm (GMT +8) will be shipped that day, dependant on payment and stock availability. You will receive a dispatch confirmation via email, sent to the email address on your online account.

We use HongKong Post services – AirMail, Express Mail.

HongKongPost Register Mail Service requires somebody at the delivery address to sign for the package, it needs have to be the addressee. The signature is electronically logged for security.

On orders placed online we provide the option to ship to a different address than the one at which your card is registered. For security reasons, this service is discretionary, and we reserve the right to only ship to the billing address, or verify details with our customers before shipping to a different address. If you have made a mistake with your delivery details contact us immediately and we can try to amend them. Orders placed over the telephone must be shipped to the billing address. If the order has already left our office, then the delivery address cannot be changed.

We deliver to most countries worldwide, your postage rate will be calculated at the checkout when you finish your order. Delivery times vary depend on location, feel free to contact us for additional information on International orders.

If HongKongPost are unable to obtain a signature from somebody at the address then your parcel will be returned to your nearest Mail depot. HongKongPost Mail will leave a card at the delivery address, which will have instructions of collection.

Yes, we use Paypal, industry standard SSL encryption to protect your details. Potentially sensitive information such as your address, name and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer. Security checks are also made on all payment, to ensure the authenticity of each card payment.

No, we do not accept any other payment method other than those listed above.

Due to the nature of Paypal payments system, the full cost of the order will be charged to the card as soon as it is placed. Having said that, you are getting Paypal protection when buy online.

Yes, we are licensed stockists of all our products, and they are ALL 100% authentic.

Due to the limited nature of some of the products we stock we can often sell out very quickly. We do Sometimes re-stock of classic or popular items, and if you would like to ask about a product, size or colour that is not shown, please email, or call our web team on +852 6278 3208 and they will be happy to help.

Unfortunately it is very difficult for us to know if and when something will go into sale. As a result if something does go down in price after you have purchased it, we are unable to refund the difference.